The mission of our Water Division is to provide customers with a safe, potable water supply, consistent in amount and adequate in pressure. Our water is in compliance with state and federal regulations at the lowest cost necessary to maintain a viable water utility operation.
Billing & Services
Important Bill Due Dates
Water Bills are mailed the last day of each month and are due upon receipt. A late fee of 10% with a minimum of $12.00 will be charged if payment is not received by the 15th of the month.
Accounts with balances over $20.00 will receive a Reminder Notice. If the account remains unpaid after the 25th of the month, a $25.00 Past Due Penalty will be charged.
Accounts with balances over $20.00 remaining unpaid after the 25th of the month will receive a Disconnect Notice. Accounts remaining unpaid 5 business days after the Final Day to Pay as stated on the Disconnect Notice are subject to disconnection. An additional fee of $16.28, tax included, will be charged when the Disconnect Service Order is issued.
The account must be paid in full, including the past due balance and any applicable fees, at the Water Billing Office in order to reestablish water service.
Members may choose to register for the automatic draft program (ACH). By signing up for this service, your water payment will be withdrawn from your checking or savings account on the 15th day of each month. To obtain an online application, click here.
If you are concerned there may be a meter reading or billing error, call (479) 855-8000 option 1 or write to: BVPOA, Attn: Water Department, 51 Huntley Lane, Bella Vista, AR, 72715. This must be done no less than seven calendar days before the payment due date or disconnection date.