Privacy, Terms & Fraud Hotline

Bella Vista Village Property Owners Association (BVVPOA) Privacy Policy

Our Commitment to Privacy:

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

This document discloses the privacy practices for www.bellavistapoa.com including:

• What personally identifiable information of yours is collected

• What organization is collecting the information

• How the information is used

• With whom the information may be shared

• What choices are available to you regarding collection, use and distribution of the information

• What kind of security procedures are in place to protect the loss, misuse or alteration of information under BVVPOA’s control

• How you can correct any inaccuracies in the information.

Questions regarding this privacy policy call 479-855-8000.

 

Table of Contents:

1. Children’s Privacy

2. Information We Collect

3. Our Use of Your Information

4. Our Disclosure of Your Information

5. Other Information Collectors

6. Security

7. Changes to Privacy Policy

8. Bella Vista POA Fraud Hotline

9. How To Contact Us

 

1. Children’s Privacy.  Top

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

 

2. Information We Collect. Top

Our primary goal in collecting personal information from you is to provide you with a smooth, efficient, and personalized experience while using our services. This allows us to provide services and features that most likely meet your needs, and to customize our service to make your experience easier and quicker.

The types of personal information collected or submitted on the BVVPOA website are:

Name
Address
Email address
Phone Number
Credit/Debit Card Information
(etc.)

We use IP addresses to analyze trends, track users’movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. This information may include the URL that you just came from (whether this URL is on our site or not), which URL you next go to (whether this URL is on our site or not), what browser and operating system you are using, your IP address etc.

In addition, we use cookies on certain pages of our site. We may also offer certain features that are only available through the use of a cookie. Cookies can also help us provide information which is targeted to your interests. Cookies are stored on your hard drive, not on our site. Most cookies are “session cookies,” meaning that they are automatically deleted at the end of a session. The other type of cookie we use is a ‘persistent’ cookie. This stays on your hard drive and we use this to automatically identify who you are. The cookie itself contains no personally identifiable information. We use the cookie to track how often you visit the site so we know who our most loyal users are. You are always free to decline our cookies if your browser permits, although in that case you will not be able to use certain features on our site. Some of our advertisers may use cookies on our site. These are used to monitor site performance and to measure site traffic and usage. We have no access to or control over these cookies. This privacy statement covers the use of cookies by BVVPOA only and does not cover the use of cookies by any advertisers.

Surveys & Services. From time-to-time our site may request information from users via surveys or for a particular service (e.g. newsletter). Participation in these surveys or services is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested will include contact information and supplementary information on your professional interests, opinions and preferences. We will use the information provided to contact you or to compile data for BVVPOA research purposes.

Payment Processing. In order to process payments online we require the billing address for the credit card used and your credit card details. For details of how your information is used, please see the following section.

 

3. Our Use of Your Information.  Top

We use personally identifiable information about you to improve our marketing and promotional efforts, to statistically analyze site usage, to improve our content and product offerings and to customize our site’s content, layout, and services. We believe these uses allow us to improve our site and better tailor it to meet our users’ needs.

We use your contact information to send you newsletters or other communications that you have requested from the Site.

We use information in the file we maintain about you, and other information we obtain from your current and past activities on the Site, to resolve any disputes, troubleshoot problems and increase the effectiveness of the Site. At times, we may look across multiple users to identify problems or resolve disputes.

Payment Processing. We take online payments for our services. In addition to the information outlined above, we require the billing address of the credit card you use so that we can check the address against the cardholder’s details for security purposes. We store these billing details on our servers in case we need to contact you in the future regarding payments. We require that you provide your credit card details to process the transaction. This is done on a secure server using SSL (secure sockets layer). Your Personal Information is stored in our databases.

 

4. Our Disclosure of Your Information. Top

We do not sell or distribute to third parties any private, identifying information (including email addresses) that is collected through BellaVistaPOA.com. However, with regard to legal or governmental proceedings, we may be forced to disclose necessary identifying information to law enforcement or government officials in connection with their investigations or in connection with other illegal activity.

While we do collect information from the website and deliver such information to advertisers for marketing and promotional purposes, we do not disclose any information that could be used to personally identify you.

Finally, we may occasionally use third party suppliers and service providers to help conduct certain services on our behalf (such as a survey). In those situations, you will be notified of the involvement of the supplier or service provider, and any information you elect to disclose is strictly optional.

 

5. Other Information Collectors. Top

Except as otherwise expressly discussed in this Privacy Policy, this document only addresses the use and disclosure of information we collect from you. To the extent that you disclose your information to other parties, whether they are other members of the Site or other sites throughout the Internet, different rules may apply to their use or disclosure of the personal information you disclose to them.

 

6. Security. Top

In order to process and protect your credit card details, we use SSL (secure sockets layer) encryption. This is a secure server hosted by bvvpoa.com.

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

 

7. Changes to Privacy Policy. Top

If we are going to use your personally identifiable information in a manner different from that stated at the time of collection we will notify you via email, prior to making such changes. You will have a choice as to whether or not we use your information in this different manner. In addition, if we make any material changes in our privacy practices that do not affect user information already stored in our database, we will post a prominent notice, before changes go into affect, on our web site notifying users of the change. In some cases where we post the notice we will also email users, who have opted to receive communications from us, notifying them of the changes in our privacy practices.

 

8. Bella Vista POA Fraud Hotline. Top

The Bella Vista POA Fraud Hotline is a dedicated telephone line established solely for the reporting of suspicious or illegal activity committed by Association employees or members, involving funds, equipment or supplies of the Association.

If you witness any suspicious or illegal activity with regard to the Association, you may contact the Fraud Hotline at 479-855-5151.

You may elect to remain anonymous when calling, but enough information must be given so that the problem, the individual(s) and department(s) involved can be identified. In some cases, failure to identify yourself may make the report difficult to investigate. All reports are kept confidential.

After submitting a complaint on the Fraud Hotline, an investigation or inquiry into the allegations will be conducted by our General Counsel. In the event information provided on the Fraud Hotline results in a finding of fraudulent or improper conduct, the General Counsel will make a recommendation and the Association will take the necessary corrective action.

9. How To Contact Us. Top

Telephone 479-855-5014
Office address 98 Clubhouse Drive
Bella Vista, AR 72715
Fax Number: 479-855-8185
Email: info@bvvpoa.com